Mobile / Live
These terms set out how bs96 operates its platform, what you agree to when you open an account, and how your rights are handled across account access, transactions and site content. Availability of this platform depends on local law and applies only to eligible regions.
bs96 operates under terms that reflect the legal environment of the regions where access is permitted. Nothing on this page creates a binding legal contract beyond what is stated in the full terms document linked from your account dashboard after login. Where local law restricts or conditionally permits access, those restrictions apply without exception — we do not override them through platform design or payment routing. When you use Touch 'n Go eWallet or GrabPay to fund your account, the transaction is governed both by bs96 account terms and by the individual wallet provider's own terms. We do not control the payment provider's policies; we only control how your bs96 account reflects the transaction once it is confirmed. Any dispute that originates inside the wallet itself must be raised with the wallet provider directly. Our terms are written in plain language and are accessible from the account settings panel at any time. If a clause is updated, the revised version is shown in your account dashboard before the change takes effect. Continued use of the platform after a change is displayed constitutes acceptance of the updated terms. If you do not agree, you may close your account by contacting support through the channels listed below.
Not every interaction with bs96 falls under the same set of rules. This section clarifies which parts of your experience are governed by our terms, and where the responsibility shifts to a third party or depends on local law.
Creating and maintaining a bs96 account — including login, identity verification steps shown in your account panel, and session management — falls fully within these terms. Restrictions based on your region apply from the moment you register.
Deposits and withdrawals processed through Touch 'n Go eWallet, GrabPay or other configured rails are reflected in your account wallet. The payment rail itself is governed by its own provider terms; bs96 terms cover only what happens inside the account after confirmation.
Game titles available in the lobby — including content from Habanero, Joker, Microgaming and Bigtime Gaming — are subject to provider licensing in the jurisdictions where they are made available. We display only what providers have authorised for the relevant region.
External links, wallet apps and any service you access outside the bs96 platform are not covered by our terms. We hold no liability for third-party content, availability or data handling once you leave the platform environment.
Your account is the primary record of your activity on bs96. Transaction history, deposit confirmations for Touch 'n Go eWallet and GrabPay transfers, and any applied account adjustments are all accessible from the account dashboard after login. You do not need to contact support to view these records — they are visible at any time inside the platform. Where a record appears incorrect, you have the right to raise a correction request directly through the support channel. We review each request against the transaction log and respond through the same channel you used to raise it. Account details such as your registered contact address or linked wallet information can be updated through the account settings panel; follow the verification fields shown there to confirm the change. If you have a question about how a specific term applies to your account, support is the correct first step — the team can clarify without requiring you to interpret legal language yourself.
Your full transaction log — including Touch 'n Go eWallet and GrabPay deposit confirmations — is in the account dashboard. No request is needed to access it; log in and open the history panel.
Update your registered contact information or linked wallet details through account settings. The panel displays the verification fields needed to confirm each change before it is saved.
If a term is unclear or you believe a transaction record is inaccurate, contact support directly. We trace the query back to the original log entry and respond through the channel you used.
Account closure or a formal policy question can be submitted through live chat or email. Provide your account reference and the specific term or transaction in question to speed up the response.
For any question that touches on your rights under these terms — whether it is a transaction dispute, an account correction or a request related to data handling — the channels below are the correct routes. Raise your query with your account reference ready so we can pull the relevant record without delay.
Open the chat widget from any page inside your account. State your account reference and the specific policy or transaction you are asking about. Live chat is the quickest path for account corrections and term clarifications.
Send your legal query to the support address listed in your account settings panel. Include your registered contact information and a clear description of the issue. Email is the recommended path for formal correction requests or account closure.
Many routine queries — transaction history, current terms version, linked wallet status — can be resolved without contacting support. Log in and check the relevant panel before submitting a request.
Your account data is held in accordance with the data handling practices described in the full policy document, accessible from the account dashboard. We do not share your personal information with third parties outside of what is needed to process a confirmed transaction — for example, passing a deposit reference to Touch 'n Go eWallet or GrabPay to reconcile the transfer. Cookies are used on the platform to maintain your session and remember account preferences; you can review and adjust cookie settings from the browser-level controls on your device. We retain transaction records for as long as is required by the terms applicable to your region. Requests to review what data we hold, or to ask about retention periods, should be submitted through the support email listed in your account settings.
Personal data is used only to operate your account and process transactions through configured rails like Touch 'n Go eWallet and GrabPay. It is not sold or shared for marketing purposes outside bs96.
Session cookies keep you logged in and retain your account preferences across visits. You can manage cookie behaviour through your device browser settings at any time without affecting your account data.
Login verification and wallet-linking steps are shown inside the account settings panel. Follow the fields displayed there to confirm any sensitive change. We do not send unsolicited requests for your password or wallet PIN.
Transaction records are retained for the period required under applicable regional rules. To ask what data we hold on your account or to request a correction, contact support via email with your account reference.
If your question is not answered here, open live chat or send an email through the support address in your account settings — include your account reference for a faster response.
The current version of our terms is always available from your account dashboard after login. Navigate to account settings and open the terms section — the version date is displayed at the top so you can see when it was last updated.
Yes. Each payment provider — Touch 'n Go eWallet, GrabPay — has its own terms that apply to the wallet transaction itself. bs96 terms govern what happens inside your account once the deposit is confirmed. Both sets of terms apply at the same time.
When a term changes, the revised version is shown in your account dashboard before the change takes effect. You will see a notification at login. If you continue using the platform after the updated terms are displayed, that constitutes your acceptance of the revision.
Open live chat or send an email to the support address in your account settings. Include your account reference and the transaction date or reference number. We trace the query to the original log entry and respond through the same channel you used.
Yes. Contact details, linked wallet information and other account fields can be updated through the account settings panel directly. For data held beyond what you can edit yourself, submit a written request via support email with your account reference and the specific correction needed.
Access depends on local law and applies only to eligible regions. We do not override regional restrictions through platform design. If access is restricted in your area under applicable law, those restrictions apply regardless of how you reach the site.