Mobile / Live
This policy explains exactly how bs96 handles the personal data tied to your account — from the moment you register through every deposit made via Touch 'n Go eWallet or GrabPay. We've written it in plain language so you know what we hold, why we hold it, and what you can do about it.
When you open an account with us, we collect the information you provide directly — your name, email address, contact number and the payment method details you link to your wallet. For Touch 'n Go eWallet and GrabPay deposits, we retain a transaction reference, the amount and a timestamp; we do not store your full wallet credentials on our servers. We also collect technical data automatically — device type, browser session identifiers and pages visited — to keep your login session stable and your account accessible across devices. This technical data is not tied to your payment history in any user-facing record. We use your data to process transactions, verify account ownership, respond to support queries and, where you have opted in, to send account-relevant communications. We do not sell your personal data to third parties. Retention periods follow applicable data protection obligations; where local law requires us to keep payment records for a set period, we comply with that requirement. Data handling and service availability depend on local law and eligible regions.
Transaction references and timestamps from Touch 'n Go eWallet deposits are stored against your account record. Full wallet credentials are never held on our side.
GrabPay payment logs — amount, date and reference number — are retained for account reconciliation and dispute resolution purposes only.
Device identifiers and session tokens are collected to keep your account secure. These are not linked to your payment records in any report you can access.
We keep account data for as long as your account is active, and for the period required by applicable local regulations after it closes. You may request deletion where law permits.
Our privacy policy covers data you give us directly through your bs96 account and data we collect automatically during your sessions. It does not extend to third-party services you connect — for example, the Touch 'n Go eWallet or GrabPay apps have their own privacy terms that sit entirely outside ours. The four areas below clarify what falls inside and outside this document.
Login credentials, email address and account profile data are fully covered. We control how this data is stored, who can access it internally and how long it is kept.
Payment references for Touch 'n Go eWallet and GrabPay transactions are covered. The wallets themselves are governed by their own providers' policies, not ours.
Browsing behaviour within bs96 — pages visited, session duration, game lobby navigation — is captured under this policy for account security and platform performance purposes.
Links to external payment apps, game studio sites or any service outside bs96 are not covered. Those services operate under their own data terms independently of ours.
You have concrete actions available under this policy — not just abstract rights. Log in to your bs96 account and open the Profile section to see the personal details we hold against your record. If any information is incorrect — a contact number, an email address or a linked payment label — you can update it directly from that screen without contacting support. For anything that cannot be changed through the account interface, our support team handles correction requests; check the contact details in the Support section below. Where local law gives you the right to request a copy of your data or to ask for deletion, submit that request in writing to our data contact address. We will acknowledge it and respond within the timeframe required by applicable rules. Availability of specific rights depends on local law and the region from which you access the service.
Open Account › Profile after login to see the name, email and contact number we hold. Transaction references from Touch 'n Go eWallet and GrabPay deposits appear under Account › History.
Update your email address or contact number directly in Account › Profile. Changes take effect immediately and are reflected in any future correspondence we send you.
For questions about what data we hold or why, contact our support team via the live chat channel or the email address listed in the Support section of this page.
To request a data copy or deletion where local law permits, send a written request to our data contact. We acknowledge all requests and respond within the applicable regulatory window.
If something in this policy is unclear — or if you need to exercise a data right — there are three direct ways to reach the right team. We handle privacy queries separately from general account support so your request goes to the person who can actually action it.
Start a live chat session from any page on bs96. Tell the agent your query is a privacy or data matter and it will be routed to the data handling team without delay.
Send a written request to our support email address found in the Contact page. For data copy or deletion requests, include your registered account email so we can verify your identity before responding.
Minor corrections — contact number, display name, linked payment label — can be handled without contacting us at all. Log in, open Account › Profile, and update the field directly.
We apply a few concrete practices to keep the data under this policy handled consistently. Cookies are used to maintain your login session and remember your language and display preferences; they are not used to build advertising profiles. Account data — including Touch 'n Go eWallet and GrabPay transaction references — is stored on servers with access controls that limit who inside our team can view it. Passwords are not stored in plain text. If you want to know the specific retention period for your account type, contact support with your account email and we will confirm it in writing.
Session cookies keep you logged in across pages. Preference cookies save your display settings. We do not run advertising cookies or share cookie data with marketing networks outside bs96.
Access to your account record — including payment history from Touch 'n Go eWallet and GrabPay — is restricted by login authentication. Internal access is limited to staff with a specific operational need.
Active accounts retain data for the life of the account plus the period required by applicable local rules. Closed accounts are purged on schedule unless a legal hold applies in your region.
When this policy changes in a material way, we post the updated version at bs96/privacy-policy/ and note the revision date at the top of that page. Continued use of your account after an update means you have seen the revised terms.
These are the questions we actually receive about how personal data is handled on bs96. If yours is not here, reach out via live chat and ask directly.
We collect your name, email address, contact number and country. When you link a payment method such as Touch 'n Go eWallet or GrabPay, we also hold the transaction references generated by those deposits — not the full wallet credentials.
Log in and open Account › History to see your transaction log. Your profile details are in Account › Profile. For a full data export, submit a written request to our support email and we will respond within the applicable regulatory window.
We do not sell your data. We share information only where required by law, or with payment processors like Touch 'n Go eWallet and GrabPay to complete a transaction you initiated. Those processors operate under their own privacy terms.
Open Account › Profile after login. Most fields — email, contact number, display name — can be edited directly. For details that cannot be changed via the interface, contact support with your account email and the correction needed.
Where local law permits a deletion request, send it in writing to our support email from your registered address. We acknowledge all requests and confirm what can be removed versus what must be retained under applicable regulations.
Cookies on bs96 are limited to session management and display preferences. We do not use cookies to track your activity on other websites or to build advertising profiles. You can clear session cookies via your browser settings at any time.