Mobile / Live
These terms set out the rules that govern your account on bs96 — what you can do, what we are responsible for, and how disputes are handled. Read them before you use your account, because continuing to access bs96 means you have accepted the terms in force at that time.
By accessing bs96 and using any part of the platform — including the game lobby, cashier, and account settings — you enter into a binding agreement with us under these terms. Availability depends on local law and is permitted only in eligible regions. If local law in your area restricts access, these terms do not grant you any right to use the service. When you make a deposit through Touch 'n Go eWallet or GrabPay, the transaction is subject to both our cashier terms and the payment provider's own policies. We do not override those provider rules; both sets apply at the same time. Any amount credited to your account wallet following a confirmed transaction is yours to wager or withdraw subject to the conditions stated at the time of the transaction. We reserve the right to update these terms. When we do, we will post the revised version at this address and, where the change is material, we will notify you via your registered account. Your continued use of the account after any update takes effect means you accept the revised terms. If you do not agree, you should stop using the service and contact support to arrange account closure.
Not every part of your experience on bs96 falls under a single rule set. This section clarifies what these terms cover, what sits outside their scope, and where a separate policy or third-party agreement takes over. Understanding the boundary helps you know where to direct a question.
Logging in, account registration, identity checks and session activity on bs96 are all governed by these terms. Any access restriction we apply — such as a temporary hold or closure request — follows the process set out here.
Deposits and withdrawals processed through Touch 'n Go eWallet or GrabPay are within scope. Transaction records visible in your account dashboard reflect the amounts we received or disbursed; the payment provider's own records govern their side of the transfer.
The game titles available in the lobby, their mechanics and prize structures are governed by separate game-specific rules published by each studio. These terms cover your account conduct, not the internal rules of any individual game.
Links from bs96 to external sites, or payment providers you connect to during checkout, are outside these terms. We are not responsible for the policies or conduct of those external services, and their terms bind you separately.
These terms are not one-sided. You have practical actions available to you at any point in your account relationship with us. If you believe a transaction record is incorrect, you can raise a dispute by contacting our support team with the transaction reference number shown in your account history. We will review the record against our cashier logs and respond with findings. For account details — your registered email, contact number or preferred payment method — corrections can be submitted directly through the account settings page after login. We do not process detail changes over chat without identity verification first. If you have a question about how a specific term applies to your situation, put it to our support team in writing so there is a clear record of the question and our answer. You also have the right to request account closure at any time; once confirmed, we will process any eligible balance before closing.
Your full deposit and withdrawal history is available in the account dashboard after login. Each entry shows the amount, payment method and status — use these details when raising any query with support.
Update your registered contact information through account settings. Identity verification is required before we action changes to sensitive fields such as your registered email or linked wallet.
Submit questions about how a term applies to your account in writing via our support channel. Written queries create a clear record and allow us to give you a precise, referenced answer.
You may close your account at any time by contacting support. We will confirm closure in writing and ensure any eligible wallet balance is processed before the account is deactivated.
Questions about these terms — how they apply to your account, a specific transaction, or a clause you want clarified — can be directed to our support team through any of the channels below. When contacting us about a transaction, have your account ID and the payment reference from your Touch 'n Go eWallet or GrabPay confirmation ready; this cuts down resolution time significantly.
Start a live chat from inside your account. Use this for quick clarifications on account status, wallet queries or what a specific clause in these terms means for your situation.
For formal requests — account closure, transaction disputes, or written confirmation of how a term applies — email our support address. Expect a written response you can keep for your own records.
The Help Centre inside your account contains policy summaries and step-by-step paths for common requests. Check there first; many terms questions are answered without needing to contact the team.
We handle account and transaction data only to the extent needed to operate your account, process payments and meet any obligations that apply in eligible regions. Data retention periods follow the requirements relevant to financial records in those regions. Cookies on bs96 support session authentication and cashier flow — you can manage cookie preferences through your browser settings, though disabling certain cookies may affect how the cashier and login sequence function. Account security relies on the credentials you set; we do not store payment credentials from Touch 'n Go eWallet or GrabPay beyond what the payment provider's token system requires. If you believe your account has been accessed without your knowledge, contact support immediately so we can investigate and, where warranted, suspend the session.
Account and transaction data is held only for as long as required under applicable financial record obligations in eligible regions. We do not sell account data to third parties outside what payment processing requires.
Session cookies keep your login active during play. Functional cookies support the cashier flow for Touch 'n Go eWallet and GrabPay. Adjust preferences in your browser; be aware that blocking functional cookies can interrupt the payment sequence.
You are responsible for keeping your login credentials secure. If we detect unusual session activity, we may pause the account and ask for identity confirmation before restoring access — this protects your wallet balance.
Material changes to these terms are notified via your registered account before they take effect. The current version is always at this page address. Check the version date at the top of this page to confirm you have the latest text.
Below are the questions we hear most often about how these terms work in practice. If your question is not here, reach out through live chat or email — we will point you to the relevant clause or explain how it applies to your account.
Yes. Any transaction you complete through Touch 'n Go eWallet or GrabPay is covered by these terms on our side. The payment provider's own terms also apply to the transfer itself. Both sets of rules govern your transaction simultaneously; neither overrides the other.
You have the right to close your account before the updated terms take effect. Contact support, and we will process any eligible balance in your account wallet before deactivating the account. We will not apply new terms to your balance retroactively without notice.
Open your account dashboard and locate the transaction reference. Send that reference number to our support team via live chat or email. We compare it against our cashier logs and the payment provider's record, then give you a written outcome with the findings.
Most contact details can be updated through account settings after login. Changes to your registered email or linked wallet require identity verification first. We do not process those changes over chat without confirmation — this protects your account from unauthorised edits.
Access to bs96 depends on local law and is available only in eligible regions. Some clauses — particularly around transaction limits and data retention — may reflect requirements specific to supported regions. Where your location affects how a term applies, the relevant clause will say so.
This page always carries the live version. Check the version date shown at the top of the text. When we make material changes, your registered account receives a notification before the updated terms take effect, so you are not caught out by a revision.